FAQs: How to Use Split on CatchThatBus

What is Split?

Split is a service that allows you to pay for your tickets in instalments, on popular travel websites like CatchThatBus. You pay a fraction of your total fare when making your booking, and the remaining balance in instalments.

How do I use Split to pay in instalments with CatchThatBus?

Split is available on CatchThatBus website (desktop) for now and valid for MYR transaction only. At the payment page, select Instalment Payment in the payment options and click Pay Now. You will be redirected to Split to complete the payment.

instalment-bus-tickets
Choose Instalment Payment and you will be directed to Split website next.

Does Split charge interest and fees?

You will not be charged a service fee (temporarily) to use the Split service. There are no interest payments or any other hidden charges as well – what you see is what you pay.

How do I make the instalment payments?

When you choose to pay using Split, you will be taken through a quick verification process, during which your payment details will be stored securely. The saved card will be charged automatically on the due date for future instalment payments.

For example, let’s say you book a ticket worth MYR100 on 1 July, and choose the 3-month instalments option. Your first instalment will be paid on 1 July, the 2nd instalment will be automatically charged on 1 August, and the 3rd instalment will be automatically charged on 1 September.

I booked a non-refundable ticket but I cancelled it; will I get a refund?

Non-refundable tickets cannot be refunded once booked, and you will still be responsible for making complete monthly payments that are due.

How do I get a refund?

Please contact CatchThatBus’ Customer Service Team and request a refund. They will let you know if you are eligible for a refund based on the booking policy with the bus company.

I booked a ticket but missed the bus. Do I still need to pay the remaining instalments?

Please contact CatchThatBus’ Customer Service Team and request a refund. They will let you know if you are eligible for a refund based on the booking policy with the bus operator.

Please note: While you are waiting for a refund, you are still responsible for making any monthly payments that are due. After your refund is processed, CatchThatBus may give you a partial refund, or a refund that’s lower than your remaining balance. If that happens, your refund might not lower your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both.

I have questions about my payments.

We’re happy to help! Please send an email from your registered email address to support@paywithsplit.co along with your booking details and your query; we will get back to you as quickly as possible.

I want to update my mobile number.

Please send an email to support@paywithsplit.co along with your updated mobile number, your old mobile number, and your email address. We’ll call you at your updated mobile number within one (1) business day, which will help us verify it’s really you and complete your request.

My payment failed, what do I do?

If we see that a payment has failed on the due date, we will try charging your saved card for the next 2 days. If this still does not work, we will send you an email with a link to update your payment method. If you have not updated your payment method within 3 working days, we will contact you on your registered mobile number to work out the next steps.

Please note: Failure to make payments within 7 days after the due date will incur a late payment fee or legal action from Split.

 

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