In regards to the COVID-19 outbreak and nationwide Movement Control Order (MCO) announcement by our Prime Minister, Tan Sri Muhyiddin Yassin, in mid-March, we at CatchThatBus understand the concerns you may have on your travel or booking plans.
We are working closely with the bus operators in getting information on refund and reschedule policy. Please note each operator may have different terms and conditions, and we advise you to keep the e-ticket for future reference.
As the changes happen rapidly during this difficult time, these terms are subject to change or modify without prior notice.
If you have any queries, you may get in touch with us at +603 9212 1818 (Malaysia) / +65 3163 3300 (Singapore), sales@catchthatbus.com or via our social media platforms (Facebook, Twitter & Instagram).
| Operator |
Refund / Reschedule Terms |
| 707-Inc | Refund or reschedule allowed. Please request via email at info.sin@707-inc.com. |
| Aerobus | Refundable. Please request via email. |
| Airport Coach | Non-refundable, but reschedule allowed. Please request via email. |
| Alya Express | Refund or reschedule allowed. Please request via email. |
| Billion Stars | Non-refundable, but reschedule allowed up to December 2020. Please request via email. |
| Causeway Link | Refundable. Please request via email. |
| Cepat Express | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter. |
| Darul Iman Express | Non-refundable, but reschedule allowed up to 2 times. Please request directly at the operator’s counter. |
| Ekspres Perdana | Non-refundable, but reschedule allowed up to 2 times. Please request directly at the operator’s counter. |
| Golden Coach | Refundable for KLIA/KLIA2 and Port Dickson trips. Reschedule allowed up to December 2020. Please request via email. |
| Han Travel | Refundable. Please request via email. |
| Intercity Coach | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter or contact 04 – 733 8688 / 012 – 4703155. |
| Kesatuan Express | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter. |
| Jetbus | Refundable. Please request via email. |
| KKKL Express | Non-refundable, but reschedule allowed. Please request via email at enquiry@kkkl.com.my or contact 012 – 708 2999. |
| KBES | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter or contact 05 – 891 7392 / 05 – 770 0108 / 016 – 520 8832. |
| KPB Express | Non-refundable, but reschedule allowed. Please request via email. |
| LA Holidays | Non-refundable, but reschedule allowed. Please contact 012 – 389 5689. |
| Lapan Lapan Travel | Refundable. Please contact 012 – 4944 1990. |
| Luxury Coach | Non-refundable, but reschedule allowed. Please request via email at enquiry@luxurycoach.com.sg |
| Naik Selalu | Non-refundable, but reschedule allowed. Please request via email. |
| Nice | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter. |
| Orkid Malaysia | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter. |
| Plusliner | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter. |
| Prisma Express | Non-refundable, but reschedule allowed. Please request via email. |
| Quickliner Express | Refundable. Please request directly at the operator’s counter. |
| Queen Express | Non-refundable, but reschedule allowed up to May 2020. Please request directly at the operator’s counter. |
| S&S International | Non-refundable, but reschedule allowed. Please request via email. |
| SE Super Express | Non-refundable, but reschedule allowed. Please request via email. |
| Sepakat Liner | Refundable. Please request via email. |
| Starmart Express | Non-refundable, but reschedule allowed. Please request via email at cs@starmartonline.com. |
| Suasana Edaran | Non-refundable, but reschedule allowed. Please request via email. |
| Suasana Express | Non-refundable, but reschedule allowed. Please request via email. |
| Super Nice | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter. |
| Transnasional | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter. |
| Transtar Travel | Non-refundable, but reschedule allowed. Please contact +65 – 6299 9099. |
| Unititi Express | Non-refundable, but reschedule allowed. Please request via email. |
| Utama Express | Non-refundable, but reschedule allowed. Please request directly at the operator’s counter. |
| WTS Travel & Tours | Non-refundable, but reschedule allowed. Please request via email. |
| Yoyo Express | Non-refundable, but reschedule allowed. Please request via email. |
Thank you for booking with CatchThatBus. We can’t wait to serve you again soon!
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