COVID-19: Bus Travel & Booking Updates

In regards to the COVID-19 outbreak and nationwide Movement Control Order (MCO) announcement by our Prime Minister, Tan Sri Muhyiddin Yassin, in mid-March, we at CatchThatBus understand the concerns you may have on your travel or booking plans.

We are working closely with the bus operators in getting information on refund and reschedule policy. Please note each operator may have different terms and conditions, and we advise you to keep the e-ticket for future reference.

As the changes happen rapidly during this difficult time, these terms are subject to change or modify without prior notice.

If you have any queries, you may get in touch with us at +603 9212 1818 (Malaysia) / +65 3163 3300 (Singapore), sales@catchthatbus.com or via our social media platforms (Facebook, Twitter & Instagram).

 

Operator

Refund / Reschedule Terms

707-Inc Refund or reschedule allowed. Please request via email at  info.sin@707-inc.com.
Aerobus Refundable. Please request via email.
Airport Coach Non-refundable, but reschedule allowed. Please request via email.
Alya Express Refund or reschedule allowed. Please request via email.
Billion Stars Non-refundable, but reschedule allowed up to December 2020. Please request via email.
Causeway Link Refundable. Please request via email.
Cepat Express Non-refundable, but reschedule allowed. Please request directly at the operator’s counter.
Darul Iman Express Non-refundable, but reschedule allowed up to 2 times. Please request directly at the operator’s counter.
Ekspres Perdana Non-refundable, but reschedule allowed up to 2 times. Please request directly at the operator’s counter.
Golden Coach Refundable for KLIA/KLIA2 and Port Dickson trips. Reschedule allowed up to December 2020. Please request via email.
Han Travel Refundable. Please request via email.
Intercity Coach Non-refundable, but reschedule allowed. Please request directly at the operator’s counter or contact 04 – 733 8688 / 012 – 4703155.
Kesatuan Express Non-refundable, but reschedule allowed. Please request directly at the operator’s counter.
Jetbus Refundable. Please request via email.
KKKL Express Non-refundable, but reschedule allowed. Please request via email at enquiry@kkkl.com.my or contact 012 – 708 2999.
KBES Non-refundable, but reschedule allowed. Please request directly at the operator’s counter or contact 05 – 891 7392 / 05 – 770 0108 / 016 – 520 8832.
KPB Express Non-refundable, but reschedule allowed. Please request via email.
LA Holidays Non-refundable, but reschedule allowed. Please contact 012 – 389 5689.
Lapan Lapan Travel Refundable. Please contact 012 – 4944 1990.
Luxury Coach Non-refundable, but reschedule allowed. Please request via email at enquiry@luxurycoach.com.sg
Naik Selalu Non-refundable, but reschedule allowed. Please request via email.
Nice Non-refundable, but reschedule allowed. Please request directly at the operator’s counter.
Orkid Malaysia Non-refundable, but reschedule allowed. Please request directly at the operator’s counter.
Plusliner Non-refundable, but reschedule allowed. Please request directly at the operator’s counter.
Prisma Express Non-refundable, but reschedule allowed. Please request via email.
Quickliner Express Refundable. Please request directly at the operator’s counter.
Queen Express Non-refundable, but reschedule allowed up to May 2020. Please request directly at the operator’s counter.
S&S International Non-refundable, but reschedule allowed. Please request via email.
SE Super Express Non-refundable, but reschedule allowed. Please request via email.
Sepakat Liner Refundable. Please request via email.
Starmart Express Non-refundable, but reschedule allowed. Please request via email at cs@starmartonline.com.
Suasana Edaran Non-refundable, but reschedule allowed. Please request via email.
Suasana Express Non-refundable, but reschedule allowed. Please request via email.
Super Nice Non-refundable, but reschedule allowed. Please request directly at the operator’s counter.
Transnasional Non-refundable, but reschedule allowed. Please request directly at the operator’s counter.
Transtar Travel Non-refundable, but reschedule allowed. Please contact +65 – 6299 9099.
Unititi Express Non-refundable, but reschedule allowed. Please request via email.
Utama Express Non-refundable, but reschedule allowed. Please request directly at the operator’s counter.
WTS Travel & Tours Non-refundable, but reschedule allowed. Please request via email.
Yoyo Express Non-refundable, but reschedule allowed. Please request via email.

 

Thank you for booking with CatchThatBus. We can’t wait to serve you again soon!

 

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